Terms of Service

These Terms of Service (the "Terms") form a binding agreement between you (the "Customer", "you", "your") and AEOVIO Pty Ltd ("Aeovio", "we", "us", "our") governing your access to and use of the Aeovio platform, customer portal, WordPress plugin, agents, AI-generated content, reports, and related services (collectively, the "Services").

By signing up for an account, clicking "I agree", or using the Services, you accept these Terms. If you are entering into these Terms on behalf of an organisation, you represent that you have authority to bind that organisation, and "Customer" refers to that organisation.

1. The Services

Aeovio provides a software-as-a-service platform that uses AI and automation to plan, generate, publish, and measure search engine optimisation (SEO) and answer engine optimisation (AEO) outcomes for the Customer's website(s). Core capabilities include:

• AI-generated long-form content articles, optimised for E-E-A-T;
• AI-assisted strategy and topic-cluster planning;
• Execution agents (rank tracking, Core Web Vitals monitoring, internal linking, content freshness, CTR optimisation, citations, GBP, and others);
• A WordPress plugin that publishes approved content and applies on-page changes;
• Reporting dashboards.

The specific capabilities available to you depend on your subscription tier (see §3).

2. Account registration and security

To use the Services you must create an account, provide accurate information, and keep it up to date. You are responsible for:

• maintaining the confidentiality of your login credentials and any API keys;
• all activity that occurs under your account;
• ensuring that anyone you authorise to access the account (for example, employees or contractors) complies with these Terms;
• notifying us promptly at hello@aeovio.com.au if you suspect unauthorised access.

We may require multi-factor authentication for certain actions.

3. Pricing, billing, and GST

3.1 Subscription tiers

Subscription pricing for Australian customers is in Australian Dollars (AUD) and is exclusive of GST:

3.2 Per-site add-ons

Customers may add additional websites under their account at the following per-site add-on rates (AUD, ex-GST per month):

3.3 GST

Aeovio is registered (or in the process of registering) for Australian Goods and Services Tax. GST of 10% will be added to all amounts where applicable and shown as a separate line item on tax invoices.

3.4 Billing cadence

Subscriptions are billed monthly in advance through Stripe. The first invoice is issued at signup; subsequent invoices are issued on the same day of each following month.

3.5 Price changes

We may change subscription prices with at least 30 days' written notice. New pricing applies from your next billing cycle after the notice period ends. If you do not agree to the new pricing, you may cancel under §5 before the new pricing takes effect.

4. Failed payments and dunning

If a payment fails, we will:

• automatically retry the charge over a period of up to 14 days;
• send you payment-failure notifications by email;
• restrict access to billing-gated features (for example, content generation, agent execution) once the account becomes overdue.

If a payment remains unsuccessful after the retry window, we may suspend the account under §18. You remain liable for unpaid fees for the period during which the Services were available.

5. Cancellation and refunds

5.1 How to cancel

You can cancel your subscription at any time from your account portal. Cancellation takes effect at the end of the current billing period; you retain access to the Services until that date.

5.2 Data retention after cancellation

We retain your account data for 30 days after cancellation to allow you to reactivate or export your data. After that period, data is deleted or de-identified in accordance with our Privacy Policy §15.

5.3 Data export

You may request a copy of the personal information we hold about you (and your account data) in accordance with APP 12 — see Privacy Policy §12.

5.4 Refunds

Monthly subscription fees are non-refundable except where:

• a refund is required under the Australian Consumer Law (see §15); or
• we agree to a refund at our discretion (for example, where the Services have been materially unavailable through our fault).

6. Acceptable use

You agree not to use the Services to:

• generate or publish content that is unlawful, defamatory, discriminatory, hateful, harassing, sexually exploitative, or infringing on third-party rights (including copyright and trademark);
• generate or distribute spam or unsolicited bulk content;
• attempt to reverse engineer, decompile, scrape, or otherwise access the Services in ways not expressly permitted;
• introduce malware, viruses, or harmful code via the WordPress plugin or any other channel;
• share or sublicense your account or API keys with third parties outside your organisation;
• circumvent rate limits or usage quotas;
• engage in black-hat SEO tactics that materially breach the published guidelines of major search engines.

The full list of prohibited activities is set out in our Acceptable Use Policy, which forms part of these Terms.

7. AI-generated content

7.1 How AI is used

Aeovio uses third-party large language models (currently Anthropic Claude) and image-generation models (currently OpenAI DALL-E) to produce content drafts, strategy recommendations, and images on your behalf. The output is generated based on the prompts, business context, keywords, and instructions you supply.

7.2 Customer review and approval

Unless you explicitly enable an "auto-publish" mode through your account settings, AI-generated content is presented to you for review before publication. You are responsible for reviewing AI-generated content for accuracy, suitability, factual correctness, and compliance with all applicable laws before publishing it on your website(s) or otherwise making it public. This includes verifying citations, statistics, claims about products or services, and any statements that could affect consumers, employees, or third parties.

7.3 No warranty as to AI output

AI outputs may contain errors, inaccuracies, or content that does not reflect your brand. Aeovio does not warrant that AI-generated content is accurate, complete, original, free of bias, or fit for any particular purpose. You acknowledge that AI-generated content is a tool to assist you, not a substitute for your own judgement.

7.4 Auto-publish mode

If you enable auto-publish, content may be published without manual review. By enabling auto-publish, you accept full responsibility for the published output and waive any reliance on §7.2's review step.

8. Customer data and intellectual property

8.1 Customer ownership

You own the rights in:

• the content you supply to the Services (your "Inputs");
• the AI-generated outputs created on your behalf, to the extent such outputs are capable of being owned (your "Outputs"); and
• any data stored in your account.

8.2 Licence to Aeovio

You grant Aeovio a non-exclusive, royalty-free, worldwide licence to host, copy, process, transmit, and display Inputs and Outputs solely as necessary to provide the Services to you, comply with law, and improve the Services in accordance with our Privacy Policy.

8.3 No training on your data

We do not use your Inputs or Outputs to train Aeovio's own AI models. Third-party AI providers (such as Anthropic and OpenAI) operate under their own published terms, which currently provide that API inputs are not used to train their public models; we will update this Privacy Policy if that changes.

9. Aeovio's intellectual property

Aeovio retains all rights, title, and interest in the Services, including but not limited to:

• the platform code, agent code, prompts, prompt-engineering techniques, and proprietary workflows;
• the WordPress plugin code;
• the Aeovio name, logo, and branding;
• aggregated and de-identified analytics data derived from platform usage.

Nothing in these Terms transfers any of Aeovio's intellectual property to you, other than the limited right to use the Services as expressly permitted.

10. Third-party integrations

The Services integrate with third-party platforms (for example, Google Search Console, Google Analytics 4, Google Business Profile, WordPress, Stripe). Your use of those integrations is subject to the third party's own terms. Aeovio is not responsible for the availability, performance, or actions of those third-party platforms, except as expressly stated.

11. Confidentiality

Each party agrees to keep the other's confidential information confidential and to use it only for the purposes of these Terms. Confidential information does not include information that is public knowledge through no breach of these Terms, was already known to the receiving party, or was independently developed without reference to the disclosing party's confidential information.

12. Privacy

We handle personal information in accordance with the Aeovio Privacy Policy. By using the Services, you acknowledge the disclosures in that policy, including the disclosure that personal information may be accessed by overseas sub-processors and by offshore delivery personnel located in Pakistan and South Africa as part of operating the Services.

13. Service availability

We aim to make the Services available with high uptime but we do not commit to a specific service-level agreement (SLA) under these Terms unless we have signed a separate written SLA with you. We may perform scheduled maintenance and emergency maintenance; we will try to give notice of scheduled maintenance where reasonable.

14. Disclaimers — no ranking guarantee

Aeovio does not guarantee any specific search engine ranking outcome, traffic level, conversion rate, revenue uplift, or other business result. Search engine algorithms (including those operated by Google, Microsoft, and others) are controlled by those third parties and change frequently. Many factors that influence rankings — including the actions of competitors, the technical state of your website, content quality, backlink profile, and search engine policy changes — are outside Aeovio's control.

To the maximum extent permitted by law, and subject to the Australian Consumer Law (see §15), the Services are provided "as is" and "as available", and Aeovio disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement.

15. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that you have under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) or any other law that cannot lawfully be excluded.

If you are a "consumer" within the meaning of the Australian Consumer Law, you have certain non-excludable rights, including guarantees that services will be provided with due care and skill, will be reasonably fit for any disclosed purpose, and will be supplied within a reasonable time. Where Aeovio's liability for breach of a non-excludable consumer guarantee can lawfully be limited, our liability is limited (at our option) to:

• supplying the Services again; or
• paying the cost of having the Services supplied again.

16. Limitation of liability

Subject always to §15 (Australian Consumer Law) and any other liability that cannot lawfully be excluded:

• to the maximum extent permitted by law, Aeovio's total aggregate liability to you under or in connection with these Terms — whether in contract, tort (including negligence), under statute, or otherwise — is limited to the lesser of (a) the total fees paid by you to Aeovio in the 12 months immediately before the event giving rise to the liability, and (b) AUD $10,000;
• in no event will Aeovio be liable for any indirect, consequential, special, punitive, or exemplary damages, or for loss of profits, loss of revenue, loss of goodwill, loss of data, loss of business opportunity, or pure economic loss, however arising.

This limitation applies even if Aeovio has been advised of the possibility of such loss.

17. Indemnity

You indemnify Aeovio and its officers, employees, and contractors against all losses, damages, costs, and expenses (including reasonable legal costs) arising from:

• your breach of these Terms or the Acceptable Use Policy;
• content you publish using the Services that infringes a third party's rights or breaches the law;
• your misuse of the Services or third-party integrations connected to your account;
• claims brought by your end users or customers in respect of content you published using the Services.

This indemnity does not apply to the extent the loss was caused by Aeovio's own breach of these Terms, negligence, or wilful misconduct.

18. Suspension and termination

18.1 Suspension

We may suspend your access to the Services if:

• payment is overdue under §4;
• we reasonably suspect a material breach of these Terms, the Acceptable Use Policy, or the law;
• continued operation creates a security, legal, or reputational risk to Aeovio or other customers.

We will, where practical, give you notice and an opportunity to remedy before suspending.

18.2 Termination by Aeovio

We may terminate your account with 30 days' written notice for convenience, or immediately for a material breach that is not remedied within a reasonable period after notice.

18.3 Termination by you

You may cancel at any time under §5.

18.4 Effect of termination

On termination, your right to access the Services ends. Provisions that by their nature survive termination (including IP, confidentiality, indemnity, limitation of liability, dispute resolution, and governing law) continue in force.

19. Variation of these Terms

We may vary these Terms from time to time. For changes that materially affect your rights or obligations, we will give you at least 30 days' notice by email or in-portal notification before the change takes effect. If you do not accept the change, you may cancel under §5 before it takes effect; continued use after the effective date constitutes acceptance.

Non-material updates (typographical fixes, clarifications, updates to sub-processor lists) may take effect immediately on posting.

20. Dispute resolution

If a dispute arises under or in connection with these Terms, the parties agree to:

1. first attempt to resolve the dispute through good-faith informal negotiation between authorised representatives, for a period of at least 30 days from written notice of the dispute;
2. if not resolved, consider mediation through a mutually agreed mediator before commencing court proceedings;
3. nothing in this clause prevents either party from seeking urgent interlocutory relief from a court.

21. Governing law and jurisdiction

These Terms are governed by the laws of Victoria, Australia. Each party submits to the exclusive jurisdiction of the courts of Victoria and the courts hearing appeals from them.

22. Notices

Notices to Aeovio must be sent to hello@aeovio.com.au or by post to AEOVIO Pty Ltd, Level 1/105 High St, Prahran VIC 3181, Australia. Notices to you will be sent to the email address on your account. Notice is taken to be received on the next business day after sending.

23. General

• Entire agreement: these Terms, together with the Privacy Policy, Cookie Policy, Data Processing Addendum, and Acceptable Use Policy, form the entire agreement between you and Aeovio in relation to the Services, and supersede any prior agreement.
• Severability: if any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions continue in force.
• No waiver: failure or delay by either party to enforce any right does not constitute a waiver.
• Assignment: you may not assign these Terms without our prior written consent. We may assign these Terms to a successor in connection with a merger, acquisition, or sale of all or substantially all of our business.
• Force majeure: neither party is liable for failure to perform caused by events beyond reasonable control (including natural disasters, war, pandemic, internet or hosting-provider outages, and government action), provided the affected party gives prompt notice and resumes performance as soon as practicable.
• No agency: nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between the parties.